The journal

What we learn by building

What we learn building AI systems and agents in production: method, technical guardrails and impact measurement. No recycled industry watch: only subjects where we have shipped something that runs.

AI agents · 9 min read

AI agents in customer service: what they handle, what they hand over

Scope, knowledge base, handover with context, committing data, transparency, measurement: how to design an AI agent for customer service that holds up.

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Compliance, hosting and impact · 10 min read

Getting an AI tool adopted: the rollout plan, from pilot to retiring the old process

A delivered AI tool is not a used one. Pilot users, training on real cases, go-to people, fast fixes, measuring real usage and retiring the old process.

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Automation and business tools · 9 min read

Automating monthly reporting: moving beyond the hand-built workbook

Sources, metrics dictionary, reproducible calculation, dashboard, AI-drafted commentary reviewed by a person, checks: how to automate monthly reporting.

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Compliance, hosting and impact · 10 min read

Sovereign AI: real requirement or sales argument?

Data location, provider law, open-weight models, SecNumCloud: when sovereign AI is a real requirement for your business, and what it costs you in choices.

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AI agents · 10 min read

Evaluating an AI agent: building and maintaining its test set

Real cases, answers validated by the business, hard and out of scope cases, criteria, replays and production monitoring: building an AI agent's test set.

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Automation and business tools · 11 min read

Integrating AI into your CRM without replacing it

Assisted entry, summaries, qualification, follow-ups, forecasting: how to integrate AI into your CRM, with which data, which rules, and what stays human.

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Compliance, hosting and impact · 10 min read

Shadow AI: framing the AI uses nobody declared

Your staff already use AI with their own tools. How to map that usage without a witch hunt, then frame it with a policy, official tools and data rules.

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AI agents · 10 min read

Choosing a language model for your business: the criteria that matter

Quality on your own cases, real cost, latency, context, API or open weights, contract and continuity: the criteria for choosing a business language model.

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Compliance, hosting and impact · 10 min read

Gemini 4 Argon: one million output tokens, and the question of control

Google announces Gemini 4 Argon, one million output tokens, restricted to cyber defense. What the source says, and how to control what no one can review.

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Automation and business tools · 12 min read

Calculating the return on investment of an AI project, before and after

Full costs, review time, measurable gains, baseline and post-launch measurement: the method for calculating the ROI of an AI project without fooling yourself.

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Compliance, hosting and impact · 11 min read

Securing an AI agent: prompt injection, data leakage and dangerous actions

Direct and indirect prompt injection, data leakage, excessive agency: concrete defences to secure an AI agent before it goes into production at your company.

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Automation and business tools · 9 min read

Automating supplier invoice processing with AI

Collection, extraction, matching with orders and receipts, approval, accounting: where AI fits in supplier invoice processing, and what it must never decide.

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AI agents · 11 min read

Dots and GPT-6.1 Sol: what OpenAI's DevDay changes for businesses

OpenAI launches dots, always-on agents, and GPT-6.1 Sol. We read the official pages: availability in Europe, controls, pricing and the limits to know.

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AI agents · 10 min read

Claude Sonnet 5.5: which model for which work, and should you migrate

Claude Sonnet 5.5 was released on September 28: faster, fewer tokens, same price. What the numbers say, and our step-by-step method for migrating an agent.

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AI agents · 10 min read

RAG in business: getting an agent to answer from your documents

Getting an AI agent to answer from your documents: preparing the corpus, handling permissions, splitting, citing sources, evaluating, and what RAG will not fix.

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Compliance, hosting and impact · 10 min read

Claude Opus 5.5 and GPT-6 Sol in Copilot: what really changes for your company

Opus 5.5 and GPT-6 Sol are coming to Microsoft Copilot. We checked the announcement: in Europe, Claude stays off by default. Here is what you must decide.

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AI agents · 6 min read

This week in AI: 21 to 26 September 2026

Claude Opus 5.5, Gemini synthetic voices, Dataiku's agent inventory, a planned common standards body: this week's AI news and what it changes.

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AI agents · 7 min read

Kabaun Studio joins Anthropic's Claude Partner Network

Anthropic has approved Kabaun Studio into the Claude Partner Network: what the programme is, what it changes for our clients, and how to check a partner.

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Compliance, hosting and impact · 12 min read

Managing and optimising AI costs in business: the CADRE framework

Licences, tokens, hidden costs: Kabaun Studio's CADRE framework to map, assign, size, reduce and govern AI spending across the company.

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AI agents · 12 min read

Claude Opus 5.5: what it changes for your agents in production

Opus 5.5 shipped on 22 September 2026: pricing, announced gaps, and above all what a cost cut does or does not change for an AI agent already in production.

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Forward deployed engineering · 14 min read

FDE, consultant, agency or staffing: the difference, and when to choose what

Consulting firm, fixed scope agency, staff augmentation or forward deployed engineer: what you buy, who carries the risk, and when each one is the right call.

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Forward deployed engineering · 12 min read

Why the forward deployed engineer is back with generative AI

A language model is generic. Value comes from wiring it into your business, and that wiring happens on site. Why this role is central again for AI agents.

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Forward deployed engineering · 14 min read

How a forward deployed engineer works: an engagement, step by step

How a forward deployed engineer engagement really runs: observation, mapping, first deliverable, feedback loop, decision points, measurement and handover.

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Forward deployed engineering · 14 min read

The forward deployed engineer's toolkit

The real toolkit of an engineer embedded with a client: observing, reaching data, prototyping, building, automating, hosting and handing over the work.

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Automation and business tools · 12 min read

Business POC: isolating the production prerequisites

Data, access, integration, security, cost, quality: the prerequisites to isolate during a business POC so it reaches production.

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Forward deployed engineering · 14 min read

Hiring a forward deployed engineer or buying it as a service

Hire a forward deployed engineer or buy the model as a service: the three conditions for a hire that holds, and the signs that point to a service first.

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Forward deployed engineering · 12 min read

FDE for sales teams: how it differs from RevOps

RevOps or forward deployed engineer for your sales team? The difference, the method to optimise your process and a worked ROI example.

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Automation and business tools · 11 min read

Turning your Excel file into a tool with AI: the step by step method

The why, stakeholders, volumes and architecture, repetitive tasks, where AI fits: the method to move from a business Excel file to a reliable tool.

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AI agents · 9 min read

AI at trade shows, in service of the visitor

Conversational agent, 3D map, live operations, human handoff: how AI answers visitors at trade shows, fairs, conferences and festivals.

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Compliance, hosting and impact · 8 min read

AI Act: what already applies to your SMB in 2026

The AI Act already requires transparency from SMBs using AI since August 2026. Here is what applies now, what was postponed, and what comes next.

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AI agents · 8 min read

What an AI agent costs in production: the line items

Tokens consumed, hosting, integration with existing tools, human oversight: the real cost items of a production AI agent, and how to reduce them.

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Automation and business tools · 8 min read

Replacing Excel with business software: the signs it's time

Several versions of one file, one person who knows how it works: the concrete signs it's time to leave Excel for dedicated business software.

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Automation and business tools · 8 min read

Make, Zapier, or custom: how to choose for automation

Make and Zapier handle most automation flows well. The concrete signals that show it's time for custom development, and what it really costs to maintain.

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Compliance, hosting and impact · 8 min read

Bringing your teams up to speed on AI

A team does not become competent because you handed out licences. The stages we see follow one another, what moves a team from one to the next, and the false signals of progress.

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Compliance, hosting and impact · 8 min read

Hosting an AI project in France: OVH, Scaleway or a hyperscaler

Which data reaches the AI model, where it is processed, under what law, and whether you can get it back: the questions before choosing a host.

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Forward deployed engineering · 21 min read

Forward deployed engineer: what an FDE really is

What a forward deployed engineer is, what the job actually involves, what the model changes for your organisation, and when it is simply the wrong choice.

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Automation and business tools · 8 min read

Custom software or off the shelf: how to decide

Practical criteria for choosing between packaged software and custom development, without relying on gut feeling or a vendor's sales pitch alone.

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Automation and business tools · 7 min read

Automating quote follow-ups without hurting the client relationship

Why quote follow-ups don't go out, what to automate versus leave to a person, and the rules to write before connecting any automated follow-up tool.

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AI agents · 8 min read

Why an AI agent must never quote a price

A chatbot that invents a price binds the company. Our answer: closed list, server-side calculation, review before display.

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Automation and business tools · 7 min read

Automating a repetitive task without breaking anything

Which task to automate first, why to narrow the scope before extending it, and what is better left to a human.

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Compliance, hosting and impact · 8 min read

Carbon accounting and CSRD: where to start when you have never measured

The three Scopes explained plainly, the seven questions that locate your starting point, and why continuous collection beats re-keying.

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AI agents · 7 min read

Deploying an AI agent in your company, step by step

What happens between the decision and going live: scoping, collection, configuration, real-world testing and monitoring. No folklore.

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